Unmatched security outsourcing services
Teleperformance takes pride in being a trusted provider of omnichannel solutions for clients, while providing unmatched security outsourcing services. We constantly adapt to technology, monitor risks and threats, comply with international data privacy regulations, and seek new ways to protect company and customer data.
A holistic framework
People
people are at the core of what we do
Process
globally consistent
Culture
culturally diverse
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Teleperformance has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, Teleperformance is indisputably the industry leader.
Michael DeSalles, Principal Analyst, Frost & Sullivan
Expert insights
MIT Technology Review Insights: Identity Protection is Key to Metaverse Innovation
Though the metaverse offers infinite possibilities, it also comes with inherent risks. Cultivate digital trust by designing safe experiences that embed security from the beginning. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.
Our security outsourcing services certifications, alignments, recognitions, and awards
Data privacy certification
Protect personal customer data anywhere and everywhere
With privacy standards like the European General Data Protection Regulation (GDPR) imposed around the world, it’s becoming increasingly challenging for multinational companies to ensure compliance when policies vary from region to region, or even country to country. That’s why Teleperformance embarked on a two-year journey to earn the ISO 27701 international standard for privacy and information management. Download the white paper to learn more.
Deliver the right experience for every customer
Design all your processes for efficiency, accuracy, and speed
Teleperformance Operational Processes and Standards (TOPS)
Baseline Enterprise Standard for Teleperformance (BEST)
Top Contact Driver (TCD)
Lean Six Sigma
Increase your knowledge
- White Papers
- Insightful Articles
Get better results and ROI
When your actions are powered by robust, secure, and a unique ecosystem, you’ll get a competitive edge that produces measurable results.